Life Insurance Administrator

About the Role

Offshore 24/7 is hiring a Life Insurance Administrator to manage Australian policy workflows remotely. This back-office position covers the full policy lifecycle, including underwriting support, new business processing, and general maintenance. This is a non-voice role; there is no telemarketing, lead generation, customer outreach, or financial advisory involved. You will receive extensive training and join a managed professional network focused on high-quality administrative precision.

Requirements

• To be successful in this role, you should possess at least two years of relevant administration experience, ideally within a high-volume environment.
• Proficiency in written and spoken English is essential, as is a personable and professional communication style.
• You must be digitally savvy, comfortable navigating new software systems, and capable of managing heavy workloads while meeting specific service level agreements.
• We highly value candidates with previous experience supporting Australian businesses or clients.
• While not strictly required, prior experience in life insurance administration and working with CRM systems would be considered strong assets.
• Candidates must be available to work from home on a set schedule of Monday to Friday, from 6:00 AM to 3:00 PM Philippine Time.

Responsibilities

• You will be responsible for supporting the end-to-end administration of life insurance policies, including assisting with application processing and performing necessary documentation checks.
• A key part of your role involves maintaining compliant and accurate records for clients and policies alike.
• You will proactively identify missing or incorrect information and escalate any exceptions to the appropriate team members.
• Managing assigned work queues is central to the role, requiring you to monitor task progress and ensure that all items are followed through to completion within agreed-upon timeframes.
• You will also be tasked with keeping clear, detailed notes regarding all actions taken and future steps.
• Your daily duties will involve utilizing the team's CRM and various Microsoft 365 tools, including Outlook, Word, Excel, and Teams, while working in close collaboration with onshore colleagues.

Benefits & Perks

• This role offers full-time, permanent employment with the company, providing 100% remote work flexibility.
• We provide all necessary home office equipment, including a company laptop.
• Employees receive HMO coverage from their first day, along with government-mandated benefits and 13th-month pay.
• You will accrue 20 days of paid leave annually, consisting of 15 days of annual leave and 5 days of sick leave.
• Beyond financial and leave benefits, we provide an annual performance and rate review, ongoing professional development through comprehensive training and coaching, and regular team events.
• We prioritize job security and a collaborative, supportive work culture for all our team members.