Medical Virtual Assistant – Athena EMR, Concierge Primary Care

About the Role

We are looking for an expert Medical Virtual Assistant to provide support for a concierge primary care clinic. In this capacity, you will act as an essential administrative colleague to medical practitioners, promoting smooth office functionality and timely resolution of patient matters. Your core functions involve overseeing intricate scheduling, managing patient outreach, and updating clinical charts using the Athena EMR platform. This opportunity is suitable for a meticulous professional who thrives in a dynamic medical setting and is committed to delivering superior support to U.S. clinical teams. Through your management of clinical workflows and office tasks, you will empower healthcare providers to prioritize top-tier patient treatment. Success in this role demands the ability to work autonomously while strictly upholding HIPAA regulations and maintaining precise data records. You will be instrumental in optimizing daily routines, suggesting procedural enhancements, and ensuring all documentation is managed with professional excellence.

Requirements

• You must demonstrate advanced practical competence in Athena EMR or AthenaHealth with the capacity to operate the software autonomously.
• You need documented experience assisting U.S. healthcare providers, ideally within concierge primary care or comparable settings.
• You are required to be an expert in patient appointment management, digital charting, and clinical documentation handling.
• You must have deep knowledge of insurance validation, prior authorizations, and administrative medical billing workflows.
• You need excellent English verbal and written communication skills and the capacity to handle heavy work volumes accurately.
• You must be available to work on Mondays, Tuesdays, Thursdays, and Fridays from 9:00 AM to 2:00 PM Eastern Time and participate in video calls with your camera enabled.
• You need a consistent high-speed internet connection of at least 25 Mbps, a quiet and professional work environment, and dependable computer equipment.
• You are required to provide an NBI or local police background check before starting.

Responsibilities

• You will independently oversee the physician's calendar to avoid scheduling conflicts and verify that all meetings are correctly recorded.
• You will manage a substantial amount of telephonic correspondence, including confirmations, returns, and changes, while adhering to a 20-minute response turnaround.
• You will oversee lab outcomes and pending items in Athena EMR, utilizing standardized templates for typical results and escalating irregular findings.
• You will be tasked with categorizing, arranging, and archiving medical records and clinical files.
• You will facilitate the verification of insurance and benefits, conduct chart audits to spot errors or redundant data, and refresh patient background and contact details.
• You will work with the medical staff to organize administrative requests and referrals, ensuring every action complies with HIPAA mandates and protects patient privacy.

Benefits & Perks

• You will receive assistance from a specialized HR and contractor support group, along with access to performance-focused training and mandated HIPAA and cybersecurity certifications.
• You may take part in U.S. holidays as approved by the client and potentially receive performance-related bonuses.
• You will be supplied with necessary system permissions, Athena login credentials, and all essential tools and resources during the integration process.
• You may be eligible for paid or unpaid leave according to the specific policies of the client.