Medical Virtual Assistant – Patient Calls, Scheduling, Prior Authorizations

About the Role

Winning Assistants LLC is a recruitment and staffing firm specializing in pairing skilled virtual assistants with medical practices. The company's mission is to optimize medical office workflows, reduce overhead, and improve scalability. By managing essential administrative tasks, the agency enables healthcare providers to prioritize clinical outcomes and patient care while ensuring high standards of compliance and efficiency.

Requirements

• Qualified candidates must possess relevant experience in medical practice operations, with a strong preference for those who have previously handled incoming patient calls, appointment scheduling, and prior authorization workflows.
• You must demonstrate excellent verbal and written communication skills in English, alongside a professional and compassionate phone demeanor.
• Proficiency or a strong willingness to learn healthcare software such as NextGen EHR and Weave VoIP is essential.
• Candidates are required to be highly organized, detail-oriented, and capable of working effectively with minimal supervision.
• Technical requirements include a reliable high-speed internet connection of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet, professional workspace.
• You must also be prepared to provide an NBI or local police clearance prior to onboarding and remain available for video meetings as required.

Responsibilities

• In this role, you will be responsible for managing a high volume of incoming patient calls while maintaining a friendly and helpful attitude.
• Your duties include scheduling and coordinating patient appointments with high precision and managing all associated administrative requests.
• You will be tasked with processing prior authorization requests accurately and maintaining strict attention to detail for all insurance-related workflows.
• Furthermore, you will track daily patient interactions by maintaining an organized log to be submitted at the end of each workday.
• You will also provide general administrative support for the medical office, ensuring that all operations run smoothly while strictly adhering to HIPAA regulations and maintaining total patient confidentiality.

Benefits & Perks

• The position offers a comprehensive support system, including a dedicated HR and contractor support team to assist you.
• Team members gain access to top-tier performance training, as well as necessary tools and resources to excel in the role.
• The company provides mandatory HIPAA and cybersecurity training and certification.
• Additional perks include optional premium VPN access, adherence to client-approved U.S. holidays, and the possibility of performance-based incentives or bonuses.
• Paid time off may be available depending on the specific client’s offerings.