NetSuite Finance & Customer Support Specialist
Posted 3 hours ago
You'll apply on the company's website.
About the Role
We are looking for a full-time NetSuite Finance and Customer Support Specialist to work remotely. This position involves assisting a client in the United States by acting as a link between financial administration duties and customer communication. You will contribute to operational success by maintaining financial records in NetSuite and delivering excellent service through various contact channels. This position is ideal for individuals who excel at managing both detailed analytical tasks and direct interpersonal interactions in a remote setting.
Requirements
- Demonstrated practical experience using the financial modules within NetSuite for accounting, finance, or administrative purposes.
- Comprehensive knowledge of financial transactions, precise record maintenance, and the generation of financial statements.
- High level of proficiency in both written and spoken English with a professional demeanor during phone interactions.
- Prior experience successfully managing both inbound and outbound calls.
- Outstanding attention to detail, strong organizational abilities, and a dedicated approach to completing all assigned follow-up tasks.
Responsibilities
- Utilize NetSuite to assist with routine financial operations and maintain the accuracy of all fiscal documentation.
- Review and modify financial data, spot irregularities, and collaborate with the team to apply appropriate adjustments.
- Create and extract financial reports and specific transaction records upon request.
- Handle incoming and outgoing telephone communications to address questions, complete follow-up actions, and coordinate required tasks.
- Record details from all calls, monitor pending items, and escalate urgent issues to guarantee client satisfaction.
Benefits & Perks
- Access to industry-leading professional development training.
- Paid time off.
- Health maintenance organization (HMO) insurance coverage for the employee and one dependent.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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