Operations Associate Specialist
Posted 3 hours ago
You'll apply on the company's website.
About the Role
This enterprise AI platform and services organization creates and implements production-level AI solutions for major corporations. By combining a flexible SaaS platform with a network of skilled human professionals, the firm streamlines intricate back-office tasks, supports contact center operations, and oversees AI governance and evaluation. Operating in industries such as retail, sports, healthcare, and finance, the company scales business results by embedding advanced AI into core operational frameworks. As an Operations Associate Specialist, you will be essential in facilitating these processes, upholding data accuracy, and meeting quality benchmarks for various client initiatives.
Requirements
- You should possess between one and three years of operational experience, with a preference for backgrounds in the financial services sector.
- You need to be proficient in Zendesk and have excellent written and verbal communication abilities to engage with loan servicers.
- You must exhibit high attention to detail, strong organizational skills, and the capacity to balance multiple urgent tasks in a fast-paced setting.
- You should be eager to develop new skills, pivot when faced with obstacles, and cooperate well with diverse stakeholders.
- This role demands full availability for a standard work shift from 8:00 AM to 5:00 PM ET.
Responsibilities
- You will examine and verify participant loan data and related paperwork to confirm they meet program regulations and are error-free.
- Your tasks involve performing detailed assessments of files provided by applicants and employers against regulatory criteria and verifying account specifics.
- You will handle and address operational support questions, referring difficult cases to the appropriate parties when needed.
- Additionally, you will interface with financial firms and student loan administrators to rectify inconsistencies, verify transactions, and keep records updated.
- You will support monthly billing tasks by matching data for payment and invoice reporting, and work alongside Client Services and Product departments to enhance operational workflows.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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