Operations Coordinator, Healthcare Experience – Patient Support

About the Role

Twoconnect is seeking an Operations Coordinator to manage patient support within the healthcare sector. This remote role involves facilitating home sleep study assessments, managing patient inquiries, and streamlining business operations for clients in Australia and New Zealand. The position requires a proactive individual focused on improving workflows through CRM integration, automation, and AI adoption while providing administrative support within a supportive and inclusive team environment.

Requirements

• Candidates must have proven experience in operations coordination, healthcare administration, customer service, or a similar support-focused role.
• Essential qualifications include excellent written and spoken English, a proactive and resourceful mindset, and the ability to work independently without constant supervision.
• You must demonstrate strong interpersonal skills with an empathetic approach to communication, alongside sharp attention to detail and high accuracy in data management.
• Proficiency in organizing and prioritizing tasks is required, as is the ability to follow strict eligibility criteria and established operational workflows.
• A genuine interest in leveraging business systems, automation, and AI tools to improve workflows is essential.
• Prior experience with HubSpot or other CRM platforms, as well as background in executive support or healthcare, is highly regarded.

Responsibilities

• The Operations Coordinator will handle new patient inquiries by providing welcoming and supportive communication while assessing eligibility against established service criteria.
• You will guide patients through screening assessments and provide clear instructions regarding the home sleep study process, including the coordination and booking of these services.
• Maintaining accurate patient information and activity logs in HubSpot and other systems is a daily requirement.
• Furthermore, the role involves providing operational and administrative support to the Managing Director and broader business consulting initiatives.
• You will be responsible for identifying operational gaps, suggesting process improvements to minimize manual administration, and researching emerging technologies like AI to boost overall team efficiency.
• Coordinating actions across internal and external stakeholders and adapting to changing business priorities are also key aspects of this position.

Benefits & Perks

• The role offers a permanent work-from-home arrangement with a Monday to Friday schedule.
• Employees receive HMO coverage including two free dependents and medical reimbursements after three months, as well as government-mandated benefits.
• The company provides training programs for career development and structured growth plans, supported by dedicated managers.
• Staff are invited to participate in engaging company outings, team activities, and wellness sessions within an inclusive culture, while working with leading international companies.