Operations Representative

About the Role

Supply Chimp, a government-focused supplier with 19 years of experience, provides office, medical, technology, and MRO products to public agencies. By leveraging predictive analytics and direct platform integrations, the company ensures efficient procurement. As an Operations Representative, you will work remotely in a fast-paced environment, managing the end-to-end order lifecycle, collaborating with vendors and internal teams, and maintaining operational excellence for government clients.

Requirements

• The ideal candidate will have at least three years of experience within the last five years in customer-facing roles such as sales, account management, customer service, or e-commerce.
• You must possess proven experience in operations, order processing, purchasing, logistics, or supply chain management in a high-volume setting.
• Success in this role requires the ability to manage multiple requests and deadlines simultaneously while maintaining high standards of detail-orientation and organization.
• You should possess strong communication, problem-solving, and judgment skills, along with a proactive attitude.
• Technical requirements include the ability to work during core business hours of 7:00 AM to 4:00 PM ST and access to a home internet connection with at least 25MBPS speed.
• The role demands an ability to adapt to changing priorities and personalities, as well as the capacity to work both independently and collaboratively within a remote team environment.

Responsibilities

• As an Operations Representative, you will be responsible for managing the order lifecycle from the initial quote through to final delivery.
• Your daily duties will include processing customer orders with high accuracy, verifying pricing and delivery requirements, and monitoring order status to ensure timely fulfillment.
• You will communicate consistently with vendor partners to obtain shipping quotes, resolve delays, and verify product information.
• Additionally, you will serve as a key point of contact for customers via email and phone, providing updates on order status and addressing any concerns or inquiries that arise.
• You will also be tasked with preparing accurate customer quotes, coordinating returns and replacements when necessary, and maintaining meticulous records of all order information and communication to ensure operational transparency.

Benefits & Perks

• Employees receive a variety of perks, including an HMO on day one, a 13th-month pay, and a monthly internet stipend of PHP 580.
• The package includes mandatory Philippine statutory benefits, government contributions, and a rice allowance of PHP 1,150 per month after the probationary period.
• You will have access to 160 hours of accrued PTO with additional hours earned per year of service, plus paid US holidays and compensation for night differentials, holiday work, and overtime.
• The company culture includes virtual team celebrations, surprise treats like coffee, and various recognition programs in a permanent work-from-home setting.