Operations Specialist

About the Role

Fresh Prints, a rapidly expanding provider of custom collegiate apparel for groups such as sororities and fraternities, is seeking an Operations Specialist. In this role, you will act as the operational backbone for data management and supplier coordination, supporting our enterprise accounts. You will be instrumental in the seamless execution of sourcing events and will work in a fast-paced environment with a clear career trajectory, aiming for full end-to-end client account ownership within your first 90 days. We prioritize operational excellence and community engagement, offering a platform where you can significantly impact the collegiate market.

Requirements

• Qualified candidates must possess at least two years of hands-on professional experience with Microsoft Excel, specifically utilizing pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and conditional formulas.
• You should have a proven track record of cleaning, normalizing, and validating complex datasets without relying on hard-coded values, as well as the ability to build replicable models that others can follow.
• Professional proficiency in outbound communication is required, as you will regularly conduct calls with US-based suppliers and vendors.
• Fluency in English at a C1 level or higher is essential for both spoken and written tasks.
• Furthermore, you must be located in the Philippines and be available to work full-time during US Eastern Time hours, specifically within one hour of New York time.
• Exceptional attention to detail is a prerequisite for success in this role.

Responsibilities

• You will be responsible for cleaning, structuring, and validating supplier, product, and quantity data while ensuring accuracy against source documents.
• Your primary tasks include maintaining and updating records across active sourcing events and onboarding validated customer data onto the client’s deployment platform.
• You will build structured, formula-driven Excel models and monitor data for any inconsistencies or errors.
• Beyond data management, you will support the end-to-end deployment of sourcing events and communicate directly with US-based suppliers and business contacts via telephone.
• Additionally, you will be expected to identify process gaps and suggest operational improvements, eventually taking on full end-to-end account ownership as your performance and tenure progress.

Benefits & Perks

• This role provides the flexibility of a fully-remote position within a full-time employment framework.
• You will work on a schedule strictly aligned to US Eastern Time, which includes a daily team standup held at 8:45 AM ET.