Operations & Workforce Planning Specialist
Posted 3 hours ago
You'll apply on the company's website.
About the Role
This organization specializes in mental health and wellbeing programs tailored for teams engaged in content moderation. By combining human support, advanced technology, and industry standards, it develops systems to mitigate professional burnout, anxiety, and trauma. The objective is to provide essential mental health support to those in high-stress roles, promoting both individual wellness and operational success. The Operations and Workforce Planning Specialist is vital to this mission, responsible for the administrative and logistical structures that underpin client support. You will work alongside internal staff, professional clinicians, and clients to provide cohesive service. By managing workforce scheduling, resource utilization, and operational analysis, you will ensure that support services are provided in a reliable and efficient manner. This position is ideal for an organized professional who is skilled in analytical decision-making and dedicated to strengthening mental health services through structured operations.
Requirements
- You must have a minimum of three years of professional experience in business support, particularly in data management, communications, and customer success.
- You need expertise in workforce planning, including the application of scheduling software and best practices.
- You should possess robust analytical capabilities to convert data into business insights and demonstrate advanced proficiency in Excel.
- Experience with AI tools is mandatory, and familiarity with PowerBI is a distinct advantage.
- You must show excellent organizational skills, meticulous attention to detail, and the capacity to handle competing priorities.
- Strong interpersonal skills are required to facilitate meetings and manage client relations within a team-oriented setting.
- You are expected to be available for work Monday to Friday, between 12 PM and 9 PM.
Responsibilities
- You will oversee daily group session scheduling and optimize workforce planning and utilization strategies.
- Your tasks include coordinating with clinicians, managing digital meeting access, and maintaining precise availability data within the therapy platform backend.
- You will monitor scheduling details, address logistical conflicts, and refer complex issues to the Service Delivery Manager.
- Beyond scheduling, you will generate operational performance reports, collect requirements for client workshops, and assist with periodic business reviews.
- You will act as a primary communication point for clients, handle onboarding for various program sizes, and ensure all interactions are documented in central systems.
- You will also support the creation of client launch assets, including marketing materials and user guides, while updating backend configurations to match new service details.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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