Partner Success Manager

About the Role

This role centers on managing the complete partner lifecycle, overseeing everything from initial onboarding and adoption to ongoing growth. As the main contact for your designated accounts, you will act as a strategic advisor to support partners in reaching their business objectives. The position suits individuals who excel at fostering professional connections and are committed to partner success via strategic planning and consistent outreach. You will operate in a team-oriented setting, acting as a liaison between external partners and internal departments like Product, Sales, and Marketing. Your contributions will influence business growth by designing engagement tactics, producing training resources, and optimizing processes to facilitate a scalable partner experience. This is an opportunity for a proactive problem-solver to participate in cross-functional projects aimed at boosting retention and product adoption.

Requirements

• You should demonstrate excellent relationship-management skills and feel confident facilitating important meetings, presentations, and product walkthroughs.
• You must be highly organized with a demonstrated ability to juggle multiple concurrent deadlines and priorities.
• Proficiency in using HubSpot for tracking partner interactions and generating reports is mandatory.
• You need strong writing skills to produce persuasive materials and campaigns.
• You must possess a commercial mindset, an aptitude for identifying growth prospects, and a willingness to master a new industry and software tools.
• You are expected to be a resourceful, proactive problem-solver who works effectively with various teams, including Sales, Product, and Marketing.

Responsibilities

• Oversee the complete onboarding lifecycle for new partners, covering account setup and the definition of launch schedules and objectives.
• Lead product training webinars, track usage metrics to spot patterns, and hold recurring business reviews to showcase the platform's utility.
• Detect hurdles to successful adoption and implement functional remedies, while working with Sales to uncover expansion potential.
• Partner with Marketing to develop resources and campaigns aimed at increasing partner involvement.
• Represent the partner's perspective within the organization, delivering insights to Product teams to enhance the user experience and long-term satisfaction.

Benefits & Perks

• The position is fully remote.
• Full health, dental, and vision insurance are provided.
• A 401(k) plan with a matching contribution is offered.
• You will receive stock options, competitive paid time off, and access to wellness programs.