Partner Success Manager
Posted 2 hours ago
You'll apply on the company's website.
About the Role
This organization provides a comprehensive software solution for vacation rental property management, featuring tools for dynamic pricing, channel management, automated communication, and financial monitoring. By linking with platforms like Booking.com, Vrbo, and Airbnb, the system offers a unified dashboard for operational scaling. As a Partner Success Manager, you will serve as the main contact for the Marketplace partner ecosystem, managing the entire relationship lifecycle from onboarding to performance tracking. You will collaborate with internal product and support departments within a remote, global team to enhance processes and partner value.
Requirements
- Located in the Philippines with high proficiency in spoken and written English.
- Prior experience in project management, operations, coordination, or customer-facing roles, ideally within a B2B SaaS company.
- Proactive and independent work style with the ability to manage multiple tasks and external stakeholder relations.
- Strong problem-solving skills to pinpoint operational hurdles and implement automated or procedural solutions.
- Ability to work in a fully remote setup with strong organization skills and a collaborative attitude.
- Availability to work during Eastern Time business hours.
Responsibilities
- Manage daily interactions, inquiries, and outreach for Marketplace partners.
- Oversee the complete onboarding lifecycle, ensuring partners meet all technical integration and certification standards before launch.
- Track partner performance and engagement metrics while keeping listings and records up to date.
- Serve as the initial contact for troubleshooting and coordinate with the marketing, support, and product teams to address partner issues.
- Analyze recurring operational friction to develop improved documentation, workflows, and automation for ecosystem scalability.
Benefits & Perks
- Competitive salary aligned with local market standards.
- Fully remote work arrangement.
- Annual paid time off.
- Access to standard local benefits including health insurance and pension schemes.
- Eligibility for stock options.
- Ongoing professional development and career growth support.
- Opportunity to participate in annual company retreats.
- Flexibility to work from a home office, a co-working space, or temporarily from another country upon approval.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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