Patient Intake & Scheduling Coordinator

About the Role

The Patient Intake and Scheduling Coordinator functions as a vital link between the clinic and prospective patients. Operating in a remote, night-shift capacity, you act as the main liaison for individuals requesting care, maintaining a standard of professionalism, empathy, and efficiency in every interaction. By overseeing inquiry volume and scheduling, you enable clinical staff to run operations effectively while ensuring high-quality patient engagement. This position suits those who excel in dynamic healthcare settings and demonstrate strong administrative precision. You support both physical therapy and administrative units, connecting patients to appropriate appointment times while keeping clinical and billing records precise. Through diligent status tracking, you ensure all leads are addressed and every patient gets timely follow-up, which directly improves the efficacy and responsiveness of the healthcare services.

Requirements

• Demonstrate superior customer service and communication abilities, including high-level English proficiency for interactions with patients and colleagues.
• Show a proven capacity to handle multiple tasks in a rapid environment without sacrificing attention to detail for documentation and data entry.
• Maintain strong organizational skills to handle follow-up tasks and intricate scheduling needs.
• Possess at least a high school diploma or equivalent qualification.
• Previous background in healthcare intake, medical front-desk tasks, or patient scheduling is preferred.
• Familiarity with insurance verification procedures and hands-on experience with EMR or patient management software are advantageous assets.

Responsibilities

• Manage all incoming calls from new patients and deliver professional assistance regarding service-related questions.
• Perform outbound outreach to new leads and follow up on digital booking requests to gather required information.
• Gather comprehensive patient demographics and insurance data, validate coverage, and work with the insurance verification department to handle scheduling.
• Partner with physical therapists to oversee appointments, book evaluations, and organize follow-up sessions up to six weeks ahead.
• Build and update precise patient records, recording data to assist in clinical and billing processes.
• Employ systematic tracking techniques to avoid missed appointments or lost patient leads.

Benefits & Perks

• Comprehensive insurance package including an HMO plan with one complimentary dependent starting on the first day of employment, along with life insurance.
• Annual allotment of 20 PTO credits, featuring the possibility to convert unused vacation and sick leave into cash.
• Compensation includes a night shift differential.
• Incentives such as annual merit-based salary reviews and employee recognition initiatives.
• Provision of a company-issued laptop for remote work duties.