People Services Coordinator

About the Role

As a member of the International People Service Center, you will function as a main resource for staff and guarantee the efficient provision of HR assistance. You will oversee incoming queries via the ticketing system, striving to provide precise and excellent results promptly. Operating in a dynamic international setting, you will protect the accuracy of personnel information and streamline administrative operations throughout the business. You will participate in a culture focused on ongoing enhancement, helping to improve operational flows, record standardized procedures, and assist the People Operations department in providing reliable, top-tier service to workers around the globe.

Requirements

• You need a minimum of three years of professional experience in an HR service center, operations oversight, or process development.
• You must have a deep comprehension of fundamental human resources operations and be knowledgeable about regional labor laws, rules, and standards.
• Competence in using Workday HCM is required, alongside the capability to utilize Microsoft Office or comparable software tools.
• You must exhibit high-level critical thinking and analytical capabilities, as well as the ability to maintain confidentiality regarding private data.
• You should possess superior social, client support, and verbal communication abilities, effectively balancing multiple priorities and maintaining high-quality output while working the night shift.

Responsibilities

• You will oversee the international ticket system, assigning priority to and addressing issues according to their criticality and operational effect.
• Your daily work will involve executing various administrative duties inside Workday, such as updating personal details, changing site information, and managing staff transitions, while verifying the precision and wholeness of data.
• You will be tasked with issuing formal correspondence and documentation via systems like Workday and DocuSign.
• Beyond executing routine tasks, you will be required to keep up to date with modifications to regulations and workflows to offer correct advice to personnel.
• You will actively seek out methods to improve operations, propose improvements to self-service resources, record successful methods in the company wiki, and share knowledge with the People Operations unit to manage higher volumes of work.