People Services Coordinator
Posted 2 hours ago
You'll apply on the company's website.
About the Role
As a People Services Coordinator at First Advantage, you will be a key member of the Global People Service Center, serving as a primary contact for HR support. You will manage a high-volume ticket queue, balancing efficiency with quality to ensure accurate HR service delivery. Working in a fast-paced global setting, you will be responsible for maintaining precise employee data, optimizing administrative workflows, documenting best practices, and supporting the broader People Operations team in delivering consistent service worldwide.
Requirements
- Minimum of three years of experience in an HR service center, operations, or process improvement role.
- Deep knowledge of HR functions, local labor laws, and regulatory requirements.
- Proficient in Workday HCM and Microsoft Office Suite.
- Strong analytical and problem-solving capabilities with the ability to handle confidential information discreetly.
- Exceptional communication and interpersonal skills.
- Ability to work effectively during night shift hours while managing time and competing priorities.
Responsibilities
- Manage and prioritize a global HR ticket queue based on urgency.
- Execute administrative HR transactions in Workday, including status changes, location updates, and employee movement.
- Generate and distribute official HR documentation using Workday and DocuSign.
- Stay informed on evolving policies to provide accurate guidance to staff.
- Identify and implement process improvements, update employee self-service resources, contribute to the internal knowledge base, and collaborate with the People Operations team to manage increased workloads.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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