About the Role

As a Communications Professional at Jones Lang LaSalle Americas, Inc., you will spearhead the regional Account Communications Plan. This role focuses on maintaining organizational transparency and engagement by managing various channels such as email, intranets, and newsletters. You will work within a collaborative, cross-functional environment alongside Marketing, HR, Client Experience, and Operations to deliver consistent, brand-aligned messaging that meets regional objectives and high standards.

Requirements

• The ideal candidate possesses significant experience or relevant qualifications in strategic and operational communications management.
• You must demonstrate the ability to drive consistency, quality, and impact across client-facing messaging while ensuring all outputs align with company brand standards.
• Essential skills include the ability to execute and measure regional communication plans, manage complex editorial calendars, and coordinate with diverse contributors.
• Candidates should be adept at designing and delivering specialized communications training for account managers and support teams.
• Furthermore, you need the technical capability to produce performance dashboards, manage annual customer satisfaction surveys, and deliver comprehensive effectiveness reports that provide actionable trends, identified gaps, and future recommendations.

Responsibilities

• The professional will lead the end-to-end implementation of the regional Account Communications Plan while governing the cadence of communications across multiple channels.
• Responsibilities include designing and delivering role-specific communications training for service leads and support teams, as well as overseeing the regional newsletter strategy, which includes content curation and editorial planning.
• You will be responsible for tracking key performance indicators such as engagement lift and email open rates, while also owning the delivery of the annual customer satisfaction survey.
• This includes managing the distribution of surveys, conducting response analysis, and preparing briefings for leadership.
• Additionally, the role involves creating quarterly performance dashboards and producing an annual report on communication effectiveness to inform regional strategic decisions.

Benefits & Perks

• Jones Lang LaSalle Americas, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities.