Property Management Specialist
Posted 2 hours ago
You'll apply on the company's website.
About the Role
This firm operates in the business process outsourcing and accounts receivable management sectors, collaborating with partners to deliver financial services, consumer assistance, and dispute resolution. The workplace culture emphasizes professional development and the maintenance of high standards. As a Property Management Specialist, you will contribute to a team focused on streamlined resident communication and operational efficiency, ensuring all management tasks and client interactions are performed with attention and expertise.
Requirements
- You must be highly proficient in English, including reading, writing, and speaking, and possess a professional phone presence.
- A minimum of two years of experience in a BPO setting is required, encompassing work with email, chat, and phone communication.
- You should have strong data entry capabilities and demonstrate a high level of precision and detail orientation.
- You are expected to show a service-oriented mindset, strong negotiation skills, and the capacity to handle pressure within a busy, multi-site setting.
- Professionalism, strict compliance with established workflows, and timely completion of tasks are essential.
- You must be available to work a flexible schedule between 8 am and 6 pm CST, any day of the week, Monday through Sunday.
Responsibilities
- You will manage administrative and resident-focused tasks, such as distributing move-in paperwork, including welcome emails and lease agreements, and calling residents to review move-in procedures.
- Your duties include tracking incomplete documents, working with residents to obtain necessary files, and updating records within the Onesite system.
- You will oversee lease renewals by sending renewal offers and reminders, as well as managing move-out notices and organizing pre-move-out assessments.
- You are tasked with vetting application documents to identify fraud or errors using specific software, determining applicant income, applying screening criteria, and communicating decisions regarding applications.
- Additionally, you will record interactions with residents, resolve data entry discrepancies, and handle escalated concerns from on-site personnel.
Benefits & Perks
- This is a full-time, remote position.
- You will be granted two days off per week.
- Work hours are flexible within the window of 8 am to 6 pm CST, Monday through Sunday.
- The organization offers professional growth and mentorship, including potential for merit-based promotions and leadership advancement, combined with consistent support and recognition for high achievement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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