Restaurant Tech Support Specialist

About the Role

We are seeking a remote Restaurant Tech Support Specialist to oversee the digital systems supporting our hospitality and e-commerce divisions. This position is vital for sustaining the technological framework that links our vineyard operations, member programs, and direct-to-consumer sales. You must be technically proficient to manage restaurant systems, ensuring that both software and hardware function optimally for our staff and clientele. As part of our remote team, you will oversee a wide range of restaurant technology tools. Your work involves maintaining system health, conducting initial setups and testing for new sites, and resolving day-to-day technical challenges such as connectivity, hardware defects, and integration errors. We are looking for a meticulous problem-solver who excels in high-pressure environments where technical accuracy is crucial.

Requirements

• Minimum of three years of practical experience in restaurant tech support, preferably in a POS service role or for a group with multiple locations.
• High level of expertise with Toast POS, specifically regarding menu setup, permissions, and hardware deployment.
• Working familiarity with Restaurant365, Olo, and Microsoft 365 administration.
• Background in managing restaurant technology rollouts, including testing, setup, and launch procedures.
• Self-reliant troubleshooting abilities to uncover root causes and apply permanent fixes.
• Excellent communication, documentation, and customer service talents to handle ticket loads, evaluate business priorities, and update internal knowledge bases.

Responsibilities

• Manage and repair Toast POS hardware, including handheld devices, kitchen display systems, and printers.
• Address payment difficulties, system errors, and discrepancies via remote access, email, and phone support.
• Oversee Olo menu syncing and online ordering, along with Restaurant365 integrations and back-office processes.
• Administer Microsoft 365 user permissions and accounts.
• Identify and fix network problems involving switches, firewalls, and Wi-Fi.
• Direct the installation and deployment of technology for new locations to ensure they are fully operational.
• Track support tickets from submission to completion, provide stakeholder status updates, adhere to service level agreements, and maintain documentation to avoid repeat issues.

Benefits & Perks

• This is a remote role requiring availability during U.S.
• Central time zone hours.