Sales Development Representative

About the Role

Outforce is a global recruitment and outsourcing firm dedicated to linking businesses with premium talent to optimize productivity and minimize staffing expenses. Operating internationally with a significant presence in the Philippines, the company specializes in providing contact center and customer experience (CX) expertise. As a Sales Development Representative, you will lead top-of-funnel initiatives by engaging senior CX and contact center leaders across Australia and New Zealand. Your focus will be on identifying opportunities regarding AI adoption, platform renewals, and CX transformation, while partnering with leadership to refine sales strategies and build robust, repeatable processes.

Requirements

• The ideal candidate brings over two years of B2B outbound calling or appointment setting experience, supported by a proven track record of hitting targets and managing high call volumes.
• You must possess a clear, confident English-speaking voice that is well-suited for professional engagement with senior Australian and New Zealand executives.
• A solid working knowledge of contact centers, communications systems, and AI platforms—such as Zoom, Genesys, Avaya, or AI voice agents and chatbots—is essential.
• You should be capable of holding credible conversations with department heads and GMs while demonstrating strong written communication skills for email and LinkedIn outreach.
• Proficiency in CRM management, particularly HubSpot, is highly desirable.
• Candidates must also maintain a reliable home office setup with a high-quality headset and backup power and internet, and demonstrate a history of success in fields like telco, unified communications, or SaaS.

Responsibilities

• You will be responsible for researching target organizations to identify relevant contacts and engagement triggers while prioritizing prospects based on business growth, technology changes, and contract renewals.
• A primary duty involves executing multichannel outreach via phone, email, and LinkedIn to connect with decision-makers in IT and CX roles.
• You will qualify opportunities by confirming stakeholder roles and business context, with the ultimate goal of booking qualified Blueprint Reviews for the senior team.
• Furthermore, you will manage CRM records in HubSpot by documenting call notes and pipeline activity, re-engage previous prospects, and follow up on marketing leads.
• You will also share prospect insights to help refine campaign messaging and participate in daily stand-ups, weekly one-to-ones, and regular call reviews to continuously improve the overall sales approach.

Benefits & Perks

• The company offers comprehensive HMO coverage with one free dependent included starting from your first day.
• You will receive 20 days of annual leave and can participate in an employee referral program with rewarding incentives.
• The work environment is flexible, and the company hosts engaging team activities and events.
• Employees benefit from a supportive leadership team and gain opportunities for professional career growth, which includes the chance to build high-impact connections with key stakeholders across the business and engage directly in client initiatives.