Security Operations Lead
Posted 3 hours ago
You'll apply on the company's website.
About the Role
CyberOne is a UK-based provider of managed detection and response, incident response, and cloud security services. Specializing in AI-driven MXDR and Microsoft security ecosystem integrations, the firm enables global enterprises and regulated organizations to strengthen their cyber resilience. As a Security Operations Lead, you will spearhead the daily functions of the Security Operations Center (SOC). This senior-level leadership role focuses on managing analyst teams, providing technical mentorship, ensuring superior investigation standards, and serving as a key escalation point for customer security incidents.
Requirements
- The position requires candidates to commit to full-time employment and be available to work according to a rotational shift schedule to support 24x7 security operations.
Responsibilities
- As the Security Operations Lead, you will coordinate daily SOC operations and manage the distribution of analyst workloads.
- You will provide operational oversight for ongoing investigations and customer requests while reviewing work for quality, consistency, and adherence to established procedures.
- Your role involves providing analysts with essential technical guidance and removing any operational blockers they encounter.
- You will coordinate response activities for high-priority or major incidents and serve as the primary operational escalation point for customer service matters.
- Additionally, you will conduct regular one-to-one coaching sessions, review KPIs, and monitor overall service performance against agreed service levels.
- You will also facilitate shift handovers to ensure investigation continuity, promote continuous improvement, and support customer service reviews or operational meetings.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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