Senior Manager, Operational Excellence
Posted 1 hour ago
You'll apply on the company's website.
About the Role
As a Senior Manager of Operational Excellence, you will serve as a key driver for company-wide process improvements, overseeing initiatives from the initial identification of issues to implementation and long-term sustainability. You will be responsible for elevating operational performance across a wide range of public and private sector clients. By utilizing rigorous governance, objective evaluations, and deep-dive analysis, you will ensure that business processes remain efficient, scalable, and supportive of overarching organizational objectives. In this collaborative setting, you will work alongside executive leadership to interpret complex data, question existing paradigms, and convert vague hurdles into structured, actionable strategies. Your efforts will focus on utilizing analytics and automation to refine workflows while minimizing risks related to quality, regulatory adherence, and service delivery. This position provides a chance to influence operational standards by offering expert, objective guidance to internal teams and clients alike.
Requirements
- Possess a bachelor’s or graduate degree in any discipline.
- Demonstrate professional management experience within operational excellence or a closely related field.
- Showcase expertise in project management and the ability to guide multidisciplinary teams.
- Exhibit advanced problem-solving and analytical skills.
- Display excellent written and verbal communication abilities to simplify complex data and influence stakeholders.
- Certification in Lean Six Sigma or project management is considered beneficial, with a preference for a Lean Six Sigma Black Belt.
Responsibilities
- Lead comprehensive improvement projects covering root-cause assessment, operating model development, and efficacy tracking.
- Identify significant business vulnerabilities and deficiencies concerning performance, workforce, quality, and compliance.
- Construct scalable workflows, playbooks, and RACI models while instituting defined performance routines and decision-making frameworks.
- Convert analytical insights into concrete plans with specific ownership, milestones, and deliverables.
- Deliver objective consultancy to assist clients in overcoming intricate business obstacles.
- Analyze the return on investment and broader operational influence of transformation strategies.
- Mentor and coach team members to enhance their analytical and problem-solving expertise for lasting results.
Benefits & Perks
- This organization is an equal opportunity employer that provides reasonable accommodations to individuals with disabilities during the application process.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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