Service Delivery, Care Coordinator
Posted 1 day ago
You'll apply on the company's website.
About the Role
We are looking for a committed Care Coordinator to perform remote duties. This position centers on organizing and delivering home care to ensure clients obtain superior support that aligns with their personal care plans. You will act as the key liaison between clients, their relatives, and support staff, facilitating transparent communication and seamless service management. This role provides a chance to operate in a fast-paced setting that emphasizes compliance, productivity, and empathetic care. You will be tasked with pairing clients with the correct support staff, keeping precise documentation, and settling service issues to boost client contentment. This job suits a professional who excels in coordination and administration and cares about enhancing lives via high-standard service. You will work alongside the broader care team to maintain safety rules, regulatory requirements, and high quality, all while serving as an independent contractor.
Requirements
- You must reside in the Philippines and have previous experience in administrative support, service delivery, or care coordination within community services, disability, or aged care sectors.
- You need strong computer proficiency and a readiness to master new platforms, specifically CRM software, scheduling tools, and the Microsoft Office suite.
- You must possess excellent interpersonal and communication abilities, coupled with a professional, empathetic, and client-centered approach.
- You should display strong organizational skills, high attention to detail, and the ability to handle various priorities autonomously while keeping client information private.
- You require an understanding of care compliance standards and a proactive approach to solving problems.
- You must reveal any current ongoing positions and consent to update your LinkedIn profile to state this engagement as an independent contractor.
Responsibilities
- Oversee the daily rostering and scheduling of home care, making sure clients are paired with the right caregivers.
- Update client files and care plans while performing routine compliance audits to verify that records align with regulatory guidelines.
- Act as the main contact point for families and clients, handling questions and fixing service-related problems.
- Provide information regarding accounts receivable and invoicing.
- Assist in orienting and onboarding fresh care staff.
- Help with internal documentation and reporting activities.
- Work with the care team to polish service quality, assist with content and marketing updates, and spot chances to boost operational efficiency and client satisfaction through ongoing feedback and tracking.
Benefits & Perks
- You will have the autonomy of a 100% remote, work-from-home position as an independent contractor.
- You will benefit from flexible time management, provided your hours correspond with Australian business operations.
- The organization offers training to assist the successful candidate in their professional growth within the role.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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