Shop Operations Coordinator
Posted 10 minutes ago
You'll apply on the company's website.
About the Role
This international marketplace agency helps brands maximize their potential across various eCommerce channels. With a workforce spanning five continents, the firm utilizes analytical insights to create successful strategies that improve client performance on major marketplaces such as Amazon and TikTok Shop. Services encompass everything from logistics and retail management to content production, media planning, and social commerce. The Shop Operations Coordinator is essential to this mission, tasked with managing the efficiency and precision of digital storefront backends to facilitate sustainable growth within a demanding global environment.
Requirements
- You should be experienced in operating backend systems like TikTok Shop, Shopify, and Seller Center.
- You must have extensive knowledge of catalog administration, specifically regarding bundles, complex variant configurations, and listing quality improvement.
- You should have a proven history of ensuring data integrity and conducting audits to maintain operational standards.
- You need effective troubleshooting abilities for logistics, stock, refund, or integration challenges.
- You must be capable of adhering to setup protocols, ensuring total precision in reporting, and recognizing potential policy risks.
- You should be able to escalate complex issues to the appropriate personnel and ensure ongoing compliance.
Responsibilities
- You will manage storefront onboarding procedures and conduct readiness assessments to ensure smooth operations.
- You will handle the configuration and maintenance of items, variants, bundles, and specifications while meeting strict quality benchmarks.
- You will keep backend product information accurate and track store health to prevent policy infractions or operational complications.
- You will supervise and resolve concerns regarding inventory, logistics, returns, and orders.
- You will keep operational metrics updated within internal tracking systems and the Command Center.
- You will execute standard technical fixes and work alongside internal teams to uphold high quality via established QA protocols.
Benefits & Perks
- You will receive a salary that is competitive based on market data and your personal experience.
- You will work in a remote-first setting with a global team across various regions and time zones.
- You will be part of a culture defined by inclusivity, accountability, and positive energy.
- You will have access to professional development and career advancement paths as the business expands.
- You will have the chance to contribute to the success of forward-thinking brands.
- You will be entitled to a fully paid month-long sabbatical and a travel allowance after completing five years of service.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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