SOC Analyst
Posted 3 hours ago
You'll apply on the company's website.
About the Role
We are looking for a committed SOC Analyst for a fully remote position. Our firm provides cloud services and IT solutions, assisting a diverse clientele ranging from small firms to global corporations with managed services, cybersecurity, and cloud migrations. In this core role, you will help protect client security by monitoring environments and providing incident response. You will serve as the primary contact for our customers and help ensure their technical environments remain secure. This position provides a professional, team-oriented culture that prioritizes employee growth and building lasting professional relationships, with clear prospects for advancement in a growing business.
Requirements
- You must have strong verbal and written communication skills in English and possess a college degree or an equivalent professional background.
- You are required to have at least five years of experience in IT helpdesk or service desk positions.
- You need a minimum of two years of practical cybersecurity experience, specifically in incident management, log analysis, or alert monitoring.
- You must be proficient in at least one cybersecurity technology, such as SIEM or EDR systems.
- You should demonstrate a solid understanding of networking principles, including VPNs, DNS, and TCP/IP.
- You must be skilled in using ticketing platforms, maintaining detailed documentation, and troubleshooting Windows environments and standard business software.
- You are required to work the graveyard shift following Philippine Time and remain available for on-call duties when necessary.
Responsibilities
- You will oversee the entire lifecycle of security incidents and support tickets from inception to closure.
- You will conduct Tier 1 triage by reviewing security alerts for potential threats, including intrusion attempts, malware, and irregular login patterns.
- You will maintain precise ticket records and provide regular status updates to clients.
- You will assist senior team members during incident response procedures, conduct maintenance, and perform health checks on security appliances.
- You will aid in the setup and onboarding processes for new Managed Security Services clients.
- You will forward confirmed or intricate security issues to lead analysts or engineers, accompanied by thorough evidence and documentation.
Benefits & Perks
- The position is 100% remote within a professional and supportive team environment.
- You will receive government-required benefits in addition to extra HMO coverage.
- We provide continuous professional training and support to help you achieve long-term career advancement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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