Software Support Engineer – Full Stack
Posted 10 minutes ago
You'll apply on the company's website.
About the Role
We are searching for an adept Software Support Engineer to operate within a remote, high-energy team. You will act as a primary connection between our organization and its clientele, facilitating quick solutions for technical difficulties while helping refine our product suite. This position focuses on an AI-driven technology stack across diverse cloud environments, fostering professional development within the international recruitment sector. Your daily activities will encompass incident handling, product enhancements, and client success, with potential career progression into pre-sales, post-sales, or software engineering tracks within half a year to a year.
Requirements
- You need extensive proficiency in React and TypeScript.
- You must have a firm grasp of web application fundamentals such as API integration, database management, authentication protocols, and HTTP.
- You are required to show proficiency in identifying and fixing production bugs via traces, logs, and replication methods.
- You should demonstrate sound architectural and systems thinking, with a focus on security, performance, and scalability.
- You must possess superior written communication abilities to translate complex technical information for diverse groups.
- You need a history of working in client-facing positions and managing large ticket volumes.
- You must be able to work during Sydney business hours.
- Experience with AWS, Postgres, Terraform, Redis, or AI SDKs is considered a significant asset, as is a background in developing automation or internal tools.
Responsibilities
- Address and resolve client software problems by correcting errors, offering architectural guidance, and supporting system integrations.
- Serve as the main authority for platform issues during your designated shift, including oversight of status reports and ongoing client messaging.
- Investigate production malfunctions by analyzing logs and diagnostic traces, maintaining high standards of ticket resolution.
- Work in tandem with engineering personnel to deploy and validate patches, while refining AI agents or platform infrastructure to stop repeat occurrences.
- Recognize common themes in support requests to pinpoint product deficiencies.
- Manage and update both internal knowledge bases and external documentation.
- Create automated support procedures to enhance internal efficiency.
Benefits & Perks
- This is a fully remote role with salary distributed in USD twice per month.
- You will receive paid time off and observe company-recognized holidays.
- You have a clear path for professional growth, with the possibility to pivot into specialized pre-sales, post-sales, or software engineering roles after 6 to 12 months.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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