Staffing Coordinator

About the Role

This full-time, remote Staffing Coordinator position is essential for overseeing night-shift operations. You will function as a primary contact for both caregivers and clients to guarantee uninterrupted service. Operating independently, you will address issues as they arise, nurture sensitive client partnerships, and uphold excellent communication standards to ensure all stakeholders receive necessary support.

Requirements

• You must be a self-assured, professional communicator capable of staying composed under pressure.
• You need a proven capacity to de-escalate difficult situations through patience and empathetic communication.
• You are required to possess strong written English proficiency to create precise shift logs and call summaries.
• You should be comfortable working independently during late-night shifts with little oversight while staying highly organized and detail-oriented.
• You must have a stable internet connection and a workspace free from noise and interruptions.
• Prior experience in healthcare, homecare, or caregiving, specifically with California operations, is preferred.
• Backgrounds in call centers, customer service, or dispatch roles handling urgent, sensitive matters are highly desirable.

Responsibilities

• Handle incoming inquiries from clients and staff throughout the night while offering helpful, professional support.
• Use empathy to manage and calm high-stress situations while ensuring all individuals feel understood.
• Apply real-time problem-solving skills to evaluate issues, determine appropriate solutions, and execute those resolutions.
• Organize shift coverage by aligning staff availability with specific client requirements.
• Document all calls and completed actions in detailed records for the daytime staff.
• Escalate sensitive or complicated issues by adhering to formal company procedures.
• Develop a comprehensive understanding of client care requirements, caregiver backgrounds, and operational workflows.

Benefits & Perks

• This role is entirely remote.
• You will receive health insurance benefits.
• Additional compensation is provided for working on holidays.
• Staff receive designated mental health days to promote personal well-being.
• Personnel participate in a regular annual review and performance appraisal cycle.