Strategic Engineering Lead
Posted 2 hours ago
You'll apply on the company's website.
About the Role
We are seeking a Strategic Engineering Lead to build and manage a new remote SWIFT Escalation Engineering team. You will create the operating model for this group, covering intake procedures, decision frameworks, execution workflows, and documentation standards. As the main technical liaison for production issues, customer escalations, and cross-functional dependencies, you will ensure technical obstacles are resolved effectively while upholding high quality and reliability. This is a technical, hands-on leadership role that requires you to manage urgent support tasks alongside long-term engineering enhancements. You will collaborate with R&D, QA, and technical support departments to integrate fixes with product architecture and deployment roadmaps. By analyzing common issues and promoting technical knowledge, you will help improve the overall product portfolio while working in a global, remote setting focused on system stability and customer success.
Requirements
- Possess a bachelor’s degree in Software Engineering, Computer Science, IT, Electronics Engineering, or demonstrate equivalent professional work experience.
- Demonstrate substantial background in software engineering, technical operations, sustaining engineering, or quality assurance within an enterprise setting.
- Show expertise in .NET, C#, Python, Bash, SQL, PowerShell, and REST APIs.
- Demonstrate advanced problem-solving skills, including expertise in log analysis, root cause investigation, and database diagnostics, along with experience managing distributed or cloud-native enterprise systems.
- Display strong leadership skills, including the ability to manage cross-functional projects and explain intricate technical concepts to diverse audiences.
- Provide evidence of experience managing partner or customer escalations involving infrastructure, integrations, or software defects.
- Familiarity with Kubernetes, Docker, AWS, Azure, and event-driven architectures is highly beneficial, as is prior experience in technical team leadership.
Responsibilities
- Establish and lead a remote team while creating documentation, operational procedures, and communication cadences for stakeholders.
- Manage technical backlogs using Jira by weighing development needs, release risks, and customer impact.
- Conduct comprehensive defect investigations, covering reproduction, root cause discovery, solution design, and code reviews.
- Perform direct software development and troubleshooting tasks involving APIs, databases, cloud services, and deployment infrastructures.
- Collaborate with Tier 3 Technical Support to refine validation criteria and diagnostics.
- Partner with R&D teams to verify that all bug fixes adhere to established engineering standards.
- Deliver status reports on case reviews, mentor team members, and implement processes that boost operational performance and product reliability.
Benefits & Perks
- This is a 100% remote role based in the Philippines within a distributed, global workforce.
- The position is structured as an Independent Contractor engagement.
- You will have consistent access to professional skill growth, cross-training, and technical development opportunities.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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