SVP, Operations, SEA

About the Role

As the Senior Vice President of Operations for Southeast Asia at TaskUs, you will serve as a key architect of the company’s regional operational strategy. This high-level leadership role requires a strategic visionary capable of overseeing multiple operational units, ensuring they perform at peak levels while meeting or exceeding all service level agreements and performance metrics. You will be responsible for scaling operations through technology and process innovation, fostering a culture of high performance and accountability, and ensuring alignment with both company goals and client requirements.

Requirements

• The successful candidate must possess over 10 years of experience in senior leadership roles within large business environments, including at least 5 years of specific experience managing multiple sites within the BPO industry in the Philippines.
• You should have a proven track record of driving operational efficiency, quality, and client satisfaction alongside a thorough understanding of workforce planning, metrics, and analytics.
• Candidates must hold a bachelor's degree in business, operations management, or a related field, with an MBA or advanced degree being highly preferred.
• Strong communication and interpersonal skills are essential, as is a people-first leadership style.
• You must demonstrate strategic thinking capabilities, the ability to translate high-level goals into actionable plans, and a willingness to travel domestically and internationally as required by the role.

Responsibilities

• You will be responsible for developing and communicating the company's operational strategy while overseeing multiple operational units to maintain high performance and quality excellence.
• Your duties include implementing rigorous quality assurance processes, driving continuous improvement, and fostering strong, collaborative relationships with clients to ensure services align with their specific objectives.
• You will lead and inspire diverse operational teams by providing mentorship and facilitating professional development.
• Furthermore, you will identify opportunities for process optimization and automation, manage operational budgets, oversee resource allocation, and implement technology solutions to streamline efficiency.
• You are also expected to identify potential operational risks, develop effective mitigation strategies, and ensure full compliance with industry regulations and client requirements.

Benefits & Perks

• TaskUs offers competitive industry salaries supplemented by comprehensive benefits packages.
• Employees benefit from wellness support and an inclusive work environment that prioritizes equal access to opportunities.
• The company also provides extensive professional growth and development opportunities, alongside prospects for internal mobility to support long-term career advancement.