Systems Support Engineer, Level 1
Posted 2 hours ago
You'll apply on the company's website.
About the Role
Charter Technology Solutions is an IT service provider focused on supporting nonprofits and educational institutions through managed IT services, cybersecurity strategy, and cloud migration. The company aligns client technology with organizational objectives to ensure secure, efficient operations. As a Systems Support Engineer (Level 1), you will be integral to this mission by providing high-touch, technical support for our clients.
Requirements
- Minimum of two years of experience in a technical, customer-facing role, with a preference for Managed Service Provider (MSP) experience.
- Candidates must demonstrate excellent verbal and written communication skills and a commitment to high-quality service.
- Technical proficiency required in networking (TCP/IP, VPN, VoIP, WAN/LAN, routing, and switching), Windows Server, Windows Desktop, the Apple ecosystem, and mobile platforms.
- Prior experience with MSP toolsets such as ConnectWise, Ninja, PRTG, and ITGlue is highly preferred.
- The role demands self-motivation and the ability to effectively manage shifting priorities.
Responsibilities
- Provide daily remote technical assistance through phone, chat, and ticketing channels, ensuring adherence to service-level agreements.
- Responsibilities include triaging technical issues, performing installations and configurations for workstations and cloud software, and maintaining comprehensive documentation in ITGlue and the ticketing system.
- You will track time, coordinate with internal staff and vendors, refine standard operating procedures, and ensure client satisfaction by meeting key performance indicators regarding ticket quality and service reliability.
Benefits & Perks
- Paid time off and floating holidays are provided.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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