Training and Development Specialist
Posted 1 hour ago
You'll apply on the company's website.
About the Role
VirtualStaff365 is a Melbourne-based provider of offshore staffing solutions, helping Australian businesses improve operational efficiency by leveraging talent in the Philippines and South Africa. As a Training and Development Specialist, you will ensure offshore staff are highly skilled and productive. This role is a strategic position for a training expert looking to influence results within a dynamic BPO setting. You will bridge the gap between current employee performance and client expectations by assessing learning needs, designing customized training pathways, and developing modules for onboarding and professional development. Utilizing AI-driven tools, you will create a repository of learning resources and track performance metrics to support a culture of continuous growth.
Requirements
- The successful candidate will possess five to seven years of experience in training coordination, gap analysis, and course development.
- You must demonstrate a proven ability to design effective learning pathways and skill matrices that facilitate staff progression.
- Proficiency in using learning and student management systems such as eSkilled is required, alongside strong technical skills in Google Workspace and Microsoft Excel.
- Candidates should also be comfortable working with AI content generation tools like Gemini or Google Workspace Copilot and have prior experience operating within the offshore staffing or BPO sector.
- Exceptional written and verbal communication skills are essential for engaging with stakeholders at all levels, and candidates should have a background in customer experience, digital marketing, or HR training development.
- Familiarity with Zoom Phone and endpoint security tools is also required to perform your duties effectively.
Responsibilities
- As a Training and Development Specialist, your primary duties involve conducting structured gap analysis sessions with client managers and offshore staff to identify training needs, performance issues, and process bottlenecks.
- You will document these findings to measure skill acquisition and return on investment.
- You are expected to design learning pathways and create role-specific training modules in collaboration with subject matter experts.
- A key part of your responsibility is to build a central, reusable library of training programs and templates to meet shared client needs.
- Additionally, you will oversee course enrollments, track progress, manage certifications, and utilize AI-driven tools to develop bespoke interactive content.
- You will provide both qualitative insights and quantitative reports on skill trends to operational teams, assist clients in refining their internal training processes, and maintain proactive communication with stakeholders through various channels.
Benefits & Perks
- This role offers a permanent work-from-home arrangement on a full-time basis, following Australian Eastern Standard Time business hours.
- Employees are provided with a 13-month pay structure, annual leave, and access to HMO benefits.
- Furthermore, the position includes various government-mandated benefits to support staff wellbeing.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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