Training & HR SOP Specialist

About the Role

Virtual Assist is hiring a Training & HR SOP Specialist to improve internal operations and knowledge management. This role involves auditing, refining, and restructuring training materials and HR standard operating procedures to enhance clarity, compliance, and accessibility. You will transform complex information into user-friendly documentation to boost team efficiency. The position is perfect for someone skilled in technical writing, project management, and process improvement, offering a collaborative remote work environment where you can manage key documentation projects.

Requirements

• The ideal candidate possesses two to three years of experience as a Virtual Assistant, HR Assistant, HR Coordinator, Training Coordinator, or Technical Writer.
• You must have excellent written English skills with a demonstrated ability to simplify complex or technical content into plain, clear language.
• Exceptional attention to detail in editing and proofreading is essential, as is a working knowledge of core HR processes such as onboarding, leave management, payroll, and performance cycles.
• You should be comfortable conducting research using official government and state labor department sources, as well as managing large-scale, multi-part projects independently.
• Proficiency in Google Workspace, Microsoft Office, and project management tools like Asana or ClickUp is required, along with the ability to create simple flowcharts and visual aids using software like Canva or Lucidchart.
• Familiarity with US state-specific employment law differences and experience using knowledge base platforms such as Notion, Trainual, or Confluence is highly preferred.

Responsibilities

• Your primary duties will include auditing current training materials across all departments to identify and merge duplicate, outdated, or conflicting content.
• You will be responsible for rewriting and reformatting these materials using plain language, clear headings, and standardized templates.
• You will establish robust version-control systems, maintain a master training tracker, and organize documentation by role and onboarding stage.
• Additionally, you will lead the comprehensive review of the HR SOP manual, which involves identifying state-specific compliance gaps, building a state-by-state policy reference matrix, and defining clear ownership for each procedure.
• You will manage project plans with strict milestones, schedule review meetings with subject-matter experts, track sign-offs, and maintain a gap log until all resolutions are reached.
• Finally, you will provide weekly progress updates and ensure all documentation is properly archived or updated to maintain a professional, consistent internal knowledge base.

Benefits & Perks

• This role provides the flexibility of a work-from-home opportunity within a supportive and collaborative professional environment.
• You will also receive paid training to help ensure your success in the position.