Travel Support Specialist

About the Role

Booth & Partners is seeking a Travel Support Specialist to provide high-quality service during the customer booking lifecycle. This remote role is ideal for professionals who value innovation, collaborative problem-solving, and a service-oriented mindset. You will leverage modern technology and industry expertise to provide empathetic, accurate, and efficient support while operating within a culture that prioritizes professional growth, individual accountability, and teamwork.

Requirements

• Qualified candidates must possess demonstrated experience in travel customer service, ticketing operations, or airline support.
• You must have a comprehensive and hands-on ability to independently manage complex tasks, including ticketing, reissues, schedule adjustments, and fare rule compliance, using Sabre GDS.
• The role requires clear, professional, and empathetic communication skills for interactions via phone, live chat, and email.
• Candidates should be comfortable navigating digital collaboration tools and be capable of thriving in a fast-paced, autonomous remote setting.
• Additionally, you must consistently demonstrate high standards for quality, excellent attention to detail, and the initiative to act with appropriate urgency in every interaction.

Responsibilities

• As a Travel Support Specialist, your duties include supporting customers throughout their entire booking journey by handling inbound phone calls, live chat channels, or critical back-office administrative tasks.
• You will be responsible for managing various operational domains, such as ticketing, rebookings, refunds, and schedule changes, while delivering accurate and empathetic service.
• A core part of the role involves using Sabre GDS and modern CRM platforms to drive fast resolutions for customers.
• You will also be expected to escalate complex issues promptly, flag potential friction points in the customer journey, and collaborate with team members to maintain a supportive environment.
• Furthermore, you will track your own performance against team objectives, identify operational bottlenecks, and proactively suggest process refinements to prevent recurring issues.

Benefits & Perks

• The role provides the advantages of remote flexibility, a high-growth and innovation-focused work environment, and access to global career pathways.
• The company fosters an empowering culture that centers on human-focused, meaningful work while placing high value on employee ownership, active teamwork, and continuous professional improvement.