Virtual Assistant – Patient Outreach & Referral Coordinator
Posted 4 hours ago
You'll apply on the company's website.
About the Role
This U.S.-based organization supplies medical offices with expert, HIPAA-compliant virtual support professionals. Its primary goal is to improve the efficiency of both clinical and administrative processes across diverse medical fields. By prioritizing strict data protection and regulatory compliance, the company enables remote employees to function smoothly within existing practice systems, relieving medical professionals of routine tasks so they can prioritize patient interaction. As a Virtual Assistant specializing in Patient Outreach and Referral Coordination, you will serve as a key communicator and administrator. You will operate remotely, maintaining the quality of patient care by ensuring individuals follow their treatment plans and managing external referrals accurately. You will act as the primary link between the medical office, patients, diagnostic facilities, and outside specialists.
Requirements
- You must demonstrate excellent written and spoken English, a friendly phone presence, and refined active listening capabilities.
- You should have past professional experience in roles focused on patient interaction, call management, or customer service, specifically where high call volumes were standard.
- You must possess a sincere drive to provide empathetic, reassuring support to patients.
- You are required to have experience with medical referral management, specialist coordination procedures, and patient tracking documentation.
- You need to be proficient in using web-based telephony and texting software, as well as electronic health record platforms.
- You must maintain a quiet home workspace equipped with a noise-canceling headset and a stable, high-speed internet connection.
Responsibilities
- You will perform a large volume of outbound phone calls and text messages for appointment reminders, care status updates, and follow-up activities.
- You will act as an empathetic resource for patients, guiding them through their treatment plans while ensuring they feel fully supported.
- You will handle patient questions, resolve concerns, and de-escalate any issues over the phone.
- You will manage the documentation and tracking of incoming and outgoing referrals to outside providers and diagnostic centers, which includes verifying appointment dates and collecting clinical consultation records.
- You will update patients on their referral progress and reach out to those with missed or pending appointments to assist with scheduling.
- You will enter all call details, text messages, and referral status updates precisely into the electronic health record platform.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Virtual Medical Biller – Office Ally EMR
Staffing For Doctors
This role is with a U.S.-based entity that supplies specialized administrative personnel and virtual medical assistants to various healthcare practices. The organization links skilled, HIPAA-compliant experts with providers needing assistance in revenue cycle management and clinical operations. Through efficient, secure, and fast deployment, the firm assists clinics in sustaining smooth daily functions across various medical fields. This position is for a meticulous Virtual Medical Biller tasked with handling billing cycles using the Office Ally EMR system. You will work in a fully remote environment as part of an expanding group focused on operational effectiveness and clinical quality. You will be instrumental in helping medical practices maintain precise financial records and communication, allowing providers to prioritize patient treatment.
Construction Project Coordinator – Commercial Construction
Intelus Agency
A remote Construction Project Coordinator is needed to assist with commercial construction activities. This position suits a well-organized individual who excels in team settings and can improve project workflows and documentation management. You will work under the direction of the President while partnering with the client’s internal staff to ensure project accuracy and operational performance.
Video Editor, Meta Ads
HireHawk
We are looking for a skilled Video Editor focused on Meta advertisements to become a part of our creative department. Your primary function involves converting creative directives, unedited media, and visual assets into engaging video and static promotional materials that appeal to our intended demographic. You are expected to ensure our marketing communication is lucid, aesthetically pleasing, and successful in increasing conversions throughout numerous advertising initiatives. This position is ideal for a creative expert who excels at generating top-tier content within a rapid digital marketing landscape. You will work alongside colleagues to polish concepts and produce assets that adhere to our rigorous criteria for visual excellence and strategic efficacy. Working within a remote-first framework, we prize individuals who assume responsibility for their projects and suggest tangible enhancements to our creative workflows. You will be a key contributor to our continuous testing, iteration, and optimization of advertising tactics informed by data.