Virtual Front Desk Representative, Healthcare
Posted 8 hours ago
You'll apply on the company's website.
About the Role
This position involves serving as a remote Virtual Front Desk Representative within a healthcare operations department. You will function as the main liaison for patients, medical staff, and insurance carriers to facilitate smooth administrative operations and clear communication. Your primary goal is to manage office tasks and inquiries from a home-based environment, upholding the quality standards expected by the organization's healthcare partners.
Requirements
- You should possess a Bachelor's degree, ideally in a medical-related discipline, though this is not mandatory.
- You must demonstrate strong written and verbal proficiency in English.
- You are required to work remotely, maintain a dependable internet connection, and accommodate a flexible schedule, primarily focused on night shifts.
- You should have at least one year of professional experience within a BPO or call center environment.
- Prior experience with EMR or EHR software, knowledge of medical insurance, and background in medical virtual assistance or prior authorizations are significant advantages.
- You must demonstrate full commitment to strict compliance with all HIPAA regulations.
Responsibilities
- You will manage incoming and outgoing phone calls, address emails and chat messages, and process voicemails from stakeholders.
- You will perform administrative tasks such as meticulous data entry, document management, and time tracking.
- You will utilize various Electronic Medical Records platforms to retrieve and input patient health information.
- You will update EHR databases with patient details to ensure record accuracy.
- You will oversee the collection of payments for copays, deductibles, and out-of-pocket medical services.
Benefits & Perks
- You will have the benefit of working from home and receive a company-issued computer along with all required hardware for the role.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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