Virtual Medical Receptionist

About the Role

Peak Support is hiring a Virtual Medical Receptionist to provide specialized administrative support for healthcare brands. In this remote position, you will serve as a key administrative partner, delivering high-quality, personalized service to both patients and providers within a boutique BPO environment. You will be responsible for upholding operational standards, maintaining data integrity, and fostering clear communication to ensure client satisfaction and consistent service delivery.

Requirements

• The successful candidate should have 1–3 years of customer service or support experience, paired with excellent verbal and written English proficiency.
• You must be professional, detail-oriented, and capable of working independently in a remote environment while juggling multiple tasks.
• Adaptability to new software and practice-specific workflows is required.
• Preferred qualifications include prior experience as a medical receptionist or in a healthcare BPO, familiarity with EHR/EMR systems, patient scheduling platforms, or RingCentral, and prior experience supporting U.S.-based healthcare providers.
• Candidates with existing HIPAA or privacy training are encouraged to apply.

Responsibilities

• As a Virtual Medical Receptionist, you will handle inbound patient inquiries and perform outbound outreach for scheduling and follow-ups.
• Key duties include managing provider calendars, addressing administrative questions, and escalating clinical issues as needed.
• You will also oversee patient intake, process faxes and medical records, manage work queues to meet established deadlines, and maintain accurate documentation.
• Furthermore, you must ensure strict compliance with HIPAA and privacy regulations, while actively engaging in quality calibration, training, and performance reviews to foster ongoing professional growth.

Benefits & Perks

• This role provides a fully remote, work-from-home position within a growing, performance-oriented organization.
• Employees are supported by a collaborative culture that emphasizes professional development, offering ongoing coaching, training, and certification opportunities to facilitate long-term career advancement.