YouTube Community Specialist – Online Education

About the Role

Study.com is looking for a remote YouTube Community Specialist to cultivate engagement and support learners on their educational platform. In this contract role, you will be a primary point of contact for the audience, fostering a helpful environment and ensuring interactions reflect the company's commitment to accessible, high-quality education. You will collaborate with the Channel Manager to implement engagement strategies targeting a broad demographic, including K-12 students and working professionals.

Requirements

• The ideal candidate possesses strong written English communication skills and the ability to write in a natural, conversational, and clear tone. You must have proven experience in social media engagement and online community management, along with a deep familiarity with YouTube features and platform practices. The role requires the ability to explain educational topics in an approachable manner and the willingness to learn about U.S. degree-transfer topics, credit-by-exam programs, and various test preparation standards.
• Candidates must be comfortable working independently in a remote, asynchronous environment while maintaining high attention to detail. You should demonstrate excellent judgment when handling sensitive conversations or negative feedback and be able to represent the brand professionally without misrepresenting company policies or educational outcomes. A commitment to following engagement schedules and brand messaging standards is essential for success in this position.

Responsibilities

• As a Community Specialist, your primary duties include actively participating in YouTube discussions by sharing insights, asking thoughtful questions, and contributing meaningful responses to viewer interactions. You will be responsible for responding to questions and feedback within comment threads to provide accurate, informative answers to the audience. You will follow weekly video priorities and communication guidelines provided by the Channel Manager to ensure consistency across the channel.
• Beyond day-to-day engagement, you will monitor and identify recurring viewer questions, emerging discussion topics, and new opportunities for audience growth or future content creation. You are also tasked with flagging sensitive discussions, potential misinformation, competitor mentions, or inappropriate comments to ensure the community remains safe and constructive. Throughout all interactions, you must maintain strict adherence to YouTube’s community guidelines and internal company policies.

Benefits & Perks

• This position offers a fully online, work-from-home contract opportunity with a flexible schedule that allows you to manage your own work time and select projects that align with your interests.
• The company provides a supportive staff environment to assist with onboarding and answer ongoing questions.
• Compensation is streamlined through automated invoicing, and payments are issued twice a month.